Request an RMA

Return policy

Warranty returns

If you are experiencing hardware issues, please contact Cisco Meraki Support by signing in to dashboard (Help > Cases) or by calling us.

If you require advance replacement, please call Cisco Meraki technical support. Advance replacement orders will ship within 1 business day.

Cisco Meraki stands behind its products. Hardware products come with either a one year or lifetime warranty, as specified on the relevant Cisco Meraki data sheet.

Additional information about Cisco Meraki’s hardware warranty can be found in Cisco Meraki’s End Customer Agreement.

Refund requests

If you are dissatisfied with your Cisco Meraki purchase for any reason, you may return your order for a full refund. All returns must meet the following criteria:

  1. You purchased the product through an authorized Cisco Meraki reseller or direct from Cisco Meraki
  2. You are the original purchaser of the product
  3. You submit your refund request within 30 days of purchase
  4. The product is in new condition, including all accessories in the original packaging

Please fill out the form on this page to indicate what you would like to return.

If your refund request is approved, Cisco Meraki will email you an RMA number. In order for the refund to be accepted and processed, Meraki must receive the hardware you are returning no later than 30 days following the date the RMA number is issued. Once we have received and inspected the units, we will process your return. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. If you purchased directly from Cisco Meraki, we will issue a refund, typically within 15 days of receiving the return. (If you paid by credit card we will credit the original credit card. If you paid by any other method, we will send you a check.)

From time to time Cisco Meraki offers special refund terms. If your return is covered by special terms, please reference those terms on your RMA request.

Please contact Cisco Meraki directly for all returns, including product purchased through distributors or resellers.

Trial returns

If you would like to return units from a trial, please go to your trial webpage (using the link your rep provided you with) and go to the returns tab to fill out the RMA request form. If your trial hardware was shipped to the US, Canada, or an EU member country you will also be able to print out a return shipping label and ship the product back to Cisco Meraki at no charge to you.

If you are looking for a warranty replacement do not fill out this form. Please contact Cisco Meraki Support for further assistance.

Please provide the order number or PO number of the order that contains the items you would like to return. If you already have an account, you can log in to view your recent orders.
To verify you should have access to this order, please provide one more piece of information regarding the order:

OR

View guidelines for shipment preparation