Request an RMA

Return policy

Warranty returns

If you are experiencing hardware issues, please contact Cisco Meraki Support by signing in to the Cisco Meraki dashboard (Help > Cases) or by calling us.

If you require advance replacement, please call Cisco Meraki technical support. Advance replacement orders will ship within 1 business day.

Cisco Meraki stands behind its products. All hardware products come with a warranty, as stated in the Cisco Meraki Warranty Returns Policy.

Additional information about Cisco Meraki’s hardware warranty can be found in Cisco Meraki’s Offer Description.

Refund requests

Effective January 30, 2022, all new Cisco and Meraki orders submitted for hardware, and any attached software, will be non-cancellable and cannot be modified starting 45 days prior to the current estimated ship date. Meraki license-only orders are not impacted by this policy change. Non-cancellable orders are not eligible for RMA credit and are not eligible for an RMA exception. For additional information, please contact your Meraki representative.

To request a refund for your license-only order, please complete our RMA request form.

All returns must meet the following criteria:

  1. You purchased the product through an authorized Cisco Meraki reseller or directly from Cisco Meraki
  2. You are the original purchaser of the product
  3. You submit your refund request within 30 days of purchase

If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. If you purchased directly from Cisco Meraki, we will issue a refund, typically within 15 days of processing the return. (If you paid by credit card we will credit the original credit card. If you paid by any other method, we will send you a check.)

Trial returns

If you would like to return units from a trial, please go to your trial webpage (using the link your rep provided you with) and go to the returns tab to fill out the RMA request form. If your trial hardware was shipped to the US, Canada, or an EU member country, you will also be able to print out a return shipping label and ship the product back to Cisco Meraki at no charge to you.

Regional return policies

In the event of any conflict or inconsistency between the terms of the below regional policies and any other Cisco Meraki return policy, the terms of the regional policy shall prevail for the respective region.

Mainland China Return Policy

India Return Policy

South Korea Return Policy

Russia Return Policy

If you are looking for a warranty replacement do not fill out this form. Please contact Cisco Meraki Support for further assistance.

Please provide the order number or PO number of the order that contains the items you would like to return. If you already have an account, you can log in to view your recent orders.
To verify you should have access to this order, please provide one more piece of information regarding the order:


View guidelines for shipment preparation